Frequently Asked Questions
Everything you need to know about your Paloma shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receiving the item.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fit may vary by style.
What payment methods do you accept?
Paloma accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use organic cotton, recycled polyester, and FSC-certified viscose in over 80% of our collections.
Can I change or cancel my order?
Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and changes are no longer possible.