Returns & Exchanges

At Paloma, we want you to love every piece you wear, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn items. Simply ensure your items are in their original condition with tags attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the unworn items with original tags in their original packaging to ensure they are protected during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.